tez888 Privacy Policy

tez888 is a reliable and secure online gaming platform for players in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") applies to the tez888 website, mobile application, and all related services.

When you register on the tez888 platform, log in, or use any of our services, you are considered to have accepted the terms of this Privacy Policy. This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.

tez888 collects information at various stages and from various sources. The categories of information collected are detailed below:

a) Personally Identifiable Information:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport number (for identity verification purposes)
• Permanent and current address

b) Financial Information:

• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and time periods

c) Technical Information:

• IP address, browser type, and operating system
• Device ID and login duration
• Cookies and session data
• User behaviour and navigation patterns

d) Gaming-Related Information:

• Play history, bet amounts, and win/loss records
• Preferred game categories and play duration
• Bonus and promotion usage details

tez888 uses your personal information only for specific, lawful, and clearly defined purposes. The main purposes for which we process your data are listed below:

• Account Registration and Identity Verification: To complete the registration process for new users and to confirm the minimum age requirement (21+).
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Platform Security: To prevent fraud, hacking, and unauthorised access.
• Customer Support: To assist you in resolving issues via 24/7 live chat and email.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify unusual playing patterns and provide support to the relevant user.
• Service Improvement: To enhance the user experience and introduce new features.
• Promotional Communications: To send information about bonuses and offers, if you have given your consent.

tez888 may share your information with third parties in the following limited circumstances:

• Payment Processors: Necessary information shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Technology Service Providers: Contracted partners for server hosting, database management, and cybersecurity services.
• Law Enforcement Agencies: To fulfil requests from authorities as part of a court order or lawful legal process.
• Corporate Restructuring: In the event of a merger, acquisition, or asset transfer, provided the receiving party agrees to comply with this policy.
• Fraud Prevention: With verified security partners to protect the safety of the platform.

Outside of the cases listed above, we never share your personal information with third parties. All third-party partners operate under strict confidentiality agreements.

tez888 follows industry-standard technical and administrative measures to protect your personal and financial information. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced network firewalls prevent unauthorised access.
• Two-Factor Authentication: An additional security layer to protect your account.
• Regular Security Audits: Periodic reviews conducted by third-party cybersecurity experts.
• Restricted Access: Only authorised staff can access specific information.
• Secure Data Centres: Data is stored on servers that meet international standards.
• Regular Backups: Regularly encrypted backups to prevent data loss.

It is not possible to guarantee that any transfer of information over the internet is completely secure, but we are committed to ensuring the highest level of technical protection.

tez888 does not retain your information longer than necessary. The data retention policy is outlined below:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a specified period after an account is closed to meet legal obligations.
• Financial Transaction Records: Retained for the long term as required by law.
• Marketing Data: Deleted immediately upon withdrawal of your consent.

Once the retention period ends, information is permanently deleted in a secure manner or anonymised in a way that makes it impossible to identify you.

The tez888 website uses cookies to operate properly and to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Essential for operating the basic functions of the website. Their purpose is to maintain login sessions and ensure security.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect platform statistics to help improve our services.
• Marketing Cookies: Used to show relevant promotional advertisements based on your consent.

You can control or delete cookies at any time by changing your browser settings. However, disabling cookies may prevent some features of the platform from working normally.

Every user registered with tez888 has the following rights regarding their personal information:

• Right of Access: You have the right to know what information we hold about you. If you submit a request through our support team, a response will be provided within 30 business days.
• Right to Rectification: You may request a correction if any of your personal information is inaccurate.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
• Right to Data Portability: The right to receive your information in a structured, commonly usable format.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Withdraw Consent: The right to withdraw your consent at any time for processing carried out on the basis of consent.

tez888 is a responsible gaming platform. Our services are intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

If a minor has registered and this comes to our attention, we will immediately close the relevant account and delete all associated information.

If you become aware that a minor has registered on our platform, please let us know at [email protected].

tez888 may send the following marketing communications based on your consent:

• Emails or SMS messages about bonus and promotion offers
• Updates about new games and features
• Notices about important platform changes
• Information about special events and tournaments

You can opt out of marketing communications at any time by using the "Unsubscribe" link in an email or by contacting our support team. However, important account-related messages (such as transaction confirmations) will continue to be sent.

The tez888 platform may sometimes have connections to third-party payment gateways or game providers. These third parties have their own privacy policies and are themselves responsible for their data processing.

We recommend that you carefully read the privacy policy of any third-party service before using it.

tez888 reserves the right to review and update this Privacy Policy as needed. For any significant changes, we will take the following steps:

• A notice will be posted on the website and the "Last Updated" date of the policy will be changed.
• For important changes, a direct message will be sent to the registered email address.
• If you continue to use the platform after a change, you will be considered to have accepted the updated policy.

We recommend that you visit this page regularly to stay informed about the latest privacy policy.

For any questions or concerns about this Privacy Policy, or to submit any request related to exercising your rights, please contact us:

• 24/7 Live Chat Support (available in Bengali)
• Email: [email protected]

For privacy-related requests, we will provide a written response within 30 business days. For urgent matters, contacting us directly via live chat will get you the fastest assistance.