❓ Frequently Asked Questions
tez888 FAQ — Answers to All Your Questions
Accounts, deposits and withdrawals, bonuses, games, and security — find detailed answers to everything in one place.
tez888 is a trusted online gaming platform in Bangladesh. Our players ask questions every day on a wide range of topics — from opening an account to withdrawing money via bKash. On this page we have provided direct and detailed answers to the most frequently asked questions. Click on a question to see the answer. If your question is not here, our 24/7 Bengali live chat support is always ready to help.
Account and Registration
To register at tez888, you need an active mobile number, a valid email address, and a strong password. Enter your name and date of birth accurately during registration, as this information is verified during identity checks later.
Yes. Only those aged 21 or above can open an account and play at tez888. Providing a false age during registration is a violation of the terms of service and may result in account termination.
No. Only one account is allowed per mobile number or device. If multiple accounts are found, they may be closed and any funds held in them are at risk of being forfeited.
Select the "Forgot Password" option on the login page and enter your registered mobile number or email. Then use the verification code sent to you to set a new password. If you have trouble, get help from the 24/7 live chat support.
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your tez888 account within a few minutes. There may be a slight delay during busy periods, but if it takes more than 15 minutes, contact live chat support and provide the transaction reference number.
The minimum deposit amount at tez888 is ৳300. This amount is the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Depositing the correct amount ensures faster processing.
The minimum withdrawal amount is ৳500. Withdrawal requests from tez888 are usually processed within 1 hour. If correct account details are provided and KYC verification is complete, funds are received within this timeframe.
tez888 does not charge any additional processing fees on deposits or withdrawals. However, your payment service provider (such as bKash or Nagad) may apply their own transaction charges — check the terms and conditions of the relevant service for details.
Yes, Nagad is one of the supported payment methods at tez888. Select the Nagad option on the deposit page, enter the amount, and follow the on-screen instructions. Rocket and Upay can be used in the same way.
Games and Rules
Yes. tez888 offers betting on various cricket matches including BPL, IPL, T20 World Cup, and ICC tournaments. You can also bet on Bangladesh Tigers matches. Both pre-match and in-play betting options are available.
To bet on BPL matches, go to the cricket section, select an ongoing or upcoming BPL match, and choose your preferred market (match winner, runs, wickets, etc.). Enter the bet amount and confirm. In-play markets may also be available during the match.
RTP (Return to Player) is a mathematical estimate of the percentage a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 may be returned for every ৳100 wagered over the long term. However, this is not a guarantee of results for any individual session.
Yes. tez888 is fully optimized for mobile browsers. You can easily log in from any Android or iOS smartphone browser to play games, place bets, and make deposits and withdrawals. All features are available without downloading a separate app.
Yes. tez888 offers live casino games from leading providers including Evolution Gaming and Ezugi. You can play roulette, blackjack, and baccarat with a live dealer. Real-time video streaming provides an authentic casino experience.
Bonuses and Promotions
New members at tez888 receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 adds ৳1,500 in bonus funds, making the total balance ৳2,500. A 15x wagering requirement must be met to withdraw the bonus.
A wagering requirement is a set multiplier that determines how many times the bonus amount must be bet before it can be withdrawn. For the tez888 welcome bonus, this is 15x — meaning if you receive a ৳1,500 bonus, you must place a total of ৳22,500 in bets before withdrawing.
tez888 has four VIP levels — Bronze, Silver, Gold, and Platinum. You can move to a higher level by playing regularly and staying active on the platform. At the Platinum level, weekly cashback of up to 1.5% is possible.
tez888 VIP members receive weekly cashback — up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. Higher-level members may also receive special promotions, faster support priority, and exclusive offers.
The list of games eligible for bonus use is stated in the promotion terms and conditions. Bonuses can generally be used on slots and most casino games. Different wagering contributions may apply for specific games. Check the promotions page or live chat support for the latest information.
Security and Responsible Gaming
tez888 uses SSL encryption technology to keep all personal and financial information secure. Payment information is never shared with third parties. The platform regularly tests its games to ensure fair play.
Yes, online gaming can cause addiction in some cases. tez888 takes responsible gaming seriously. Set limits on your spending, play for entertainment, and remember that gaming is not a source of income. If you feel you have a problem, contact our support team.
Yes. tez888 offers a self-exclusion feature. If you want to temporarily suspend your account for a set period, contact the 24/7 live chat support. There is no shame in taking this step — responsible play is the most important thing.
The tez888 support team is available 7 days a week, 24 hours a day via live chat in Bengali. Click the live chat icon on any page to speak directly with an agent. To contact us by email, write to [email protected].
Still have questions?
Our Bengali-speaking support team is with you 24/7 — speak to us directly on live chat.
For ages 21+. Play responsibly.